Graduate from accredited LPN program with current GA LPN license OR Graduate from an accredited Registered Nurse program with current GA RN license, with at least 3 years experience in a fast-paced Internal Medicine practice w/significant Telephone Triage responsibilities to assist busy practice, located on the main campus of Piedmont Hospital. Performs a variety of patient communication activities in accordance with established standards and practices. Primary focus will be phone triage; may also require call-backs to patients, pharmacies and providing information on lab results. Triages incoming telephone calls; responds to questions regarding medications and treatment instruction; coordinates telephone requests to refill prescription drug medications in accordance with physician's directions and protocols. Records and reports patient condition; advises physician of any patient adverse reactions to drugs and/or treatments. Provides patient education and teaching; answers questions regarding diagnostic testing and treatment. Must have excellent customer service, interpersonal, and oral/written communication skills and professional demeanor. Clear speaking voice. Must be a team player and pay attention to details. Must be computer literate. Familiarity with NextGen and EMR a plus. |
